Support

Email us at darkbox@elitesdigital.online. We usually reply within a day.

An app isn't locking

Open Dark Box and make sure Screen Time access is on (Settings › Screen Time › Apps with Screen Time Access). Then tap Locked apps and choose the app again.

How do I unlock an app?

Open the locked app, tap Solve to unlock, answer the quick sums, and pick 10 minutes, 20 minutes, or your own time. It locks itself again when the time is up.

Why is the math getting harder?

The more you've used your locked apps today compared with your own daily limit, the harder the questions. It resets every midnight.

How do I turn Dark Box off?

Remove the apps from Locked apps, or turn off Dark Box's access in Settings › Screen Time. Everything unlocks immediately.

Subscriptions and refunds

Manage or cancel Dark Box Pro in Settings › your name › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.